frontend phase 14
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'use client';
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import { FunctionComponent, useState } from 'react';
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import Skeleton from '@mui/material/Skeleton';
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import Stack from '@mui/material/Stack';
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import Typography from '@mui/material/Typography';
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import { useLocale, useTranslations } from 'next-intl';
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import { useRouter } from 'next/navigation';
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import AppButton from '@/components/common/AppButton';
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import { AppIcon } from '@/components/common';
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import { ticketThreadPath } from '@/constants';
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import { useMyTickets } from '@/services/tickets';
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import { formatShamsiDateTime } from '@/utils';
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import ContactSupportDialog from './ContactSupportDialog';
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import EmergencyBanner from './EmergencyBanner';
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import TicketListCard from './TicketListCard';
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export interface TicketInboxScreenProps {
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role: 'customer' | 'nurse';
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}
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/**
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* The "My Tickets" inbox — the emergency playbook banner (support entry), a "Contact support" CTA that opens a
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* new ticket (and shows its `referenceCode`), and the paginated ticket list. Cards show the **`referenceCode`
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* prominently**, the status chip, an unread indicator, and a null-safe linked-booking/refund hint.
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* Empty / loading-skeleton / error→retry states. Shared by the customer and nurse inbox pages (role decides
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* the thread route + the ticket shell, not the components).
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* @component TicketInboxScreen
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*/
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const TicketInboxScreen: FunctionComponent<TicketInboxScreenProps> = ({ role }) => {
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const t = useTranslations('tickets');
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const locale = useLocale();
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const router = useRouter();
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const [dialogOpen, setDialogOpen] = useState(false);
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const { data, isLoading, isError, refetch } = useMyTickets({});
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const tickets = data?.items ?? [];
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const openThread = (ticketId: number) => router.push(`/${locale}${ticketThreadPath(role, ticketId)}`);
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return (
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<Stack sx={{ gap: 2, maxWidth: 640, mx: 'auto', width: '100%' }}>
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<Stack direction="row" sx={{ alignItems: 'center', justifyContent: 'space-between', gap: 1 }}>
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<Typography variant="h6" sx={{ fontWeight: 800 }}>
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{t('title')}
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</Typography>
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<AppButton
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variant="contained"
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color="primary"
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startIcon="support"
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onClick={() => setDialogOpen(true)}
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sx={{ m: 0 }}
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>
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{t('contact_support')}
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</AppButton>
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</Stack>
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<EmergencyBanner onOpenTicket={() => setDialogOpen(true)} />
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{isLoading ? (
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<Stack sx={{ gap: 1 }}>
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{[0, 1, 2].map((i) => (
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<Skeleton key={i} variant="rounded" height={96} />
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))}
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</Stack>
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) : isError ? (
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<Stack sx={{ gap: 1.5, alignItems: 'center', py: 4 }}>
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<AppIcon icon="error" size={32} color="var(--bal-error)" />
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<Typography variant="body2" sx={{ color: 'var(--bal-text-secondary)' }}>
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{t('error_body')}
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</Typography>
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<AppButton variant="outlined" color="primary" onClick={() => refetch()}>
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{t('retry')}
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</AppButton>
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</Stack>
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) : tickets.length === 0 ? (
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<Stack sx={{ gap: 1, alignItems: 'center', py: 6 }}>
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<AppIcon icon="support" size={36} color="var(--bal-primary)" />
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<Typography variant="subtitle1" sx={{ fontWeight: 700 }}>
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{t('empty_title')}
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</Typography>
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<Typography variant="body2" sx={{ color: 'var(--bal-text-secondary)' }}>
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{t('empty_body')}
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</Typography>
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</Stack>
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) : (
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<Stack sx={{ gap: 1 }}>
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{tickets.map((ticket) => (
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<TicketListCard
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key={ticket.id}
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ticket={ticket}
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categoryLabel={t(`category_${ticket.category}`)}
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statusLabel={t(`status_${ticket.status}`)}
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timeLabel={formatShamsiDateTime(ticket.lastMessageAt ?? ticket.createdAt, locale)}
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linkedBookingLabel={ticket.bookingId != null ? t('linked_booking', { id: ticket.bookingId }) : null}
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linkedRefundLabel={ticket.refundId != null ? t('linked_refund', { id: ticket.refundId }) : null}
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onOpen={() => openThread(ticket.id)}
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/>
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))}
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</Stack>
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)}
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<ContactSupportDialog open={dialogOpen} onClose={() => setDialogOpen(false)} role={role} defaultCategory="support" />
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</Stack>
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);
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};
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export default TicketInboxScreen;
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