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<a class="brand" href="../index.html"><span class="dot"></span> Balinyaar docs</a>
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<p class="tagline">Trust-first home-nursing marketplace · Iran</p>
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<nav><div class="group"><div class="label">Start here</div><ul><li><a href="../index.html">Docs home</a></li><li><a href="../overview/platform-summary.html">Platform summary & ground truths</a></li></ul></div><div class="group"><div class="label">Business requirements</div><ul><li><a href="../business/index.html">Overview & MVP scope</a></li><li><a href="../business/01-actors-and-onboarding.html">1. Actors & onboarding</a></li><li><a href="../business/02-nurse-verification.html">2. Nurse verification</a></li><li><a href="../business/03-service-catalog-and-pricing.html">3. Service catalog & pricing</a></li><li><a href="../business/04-search-and-matching.html">4. Search & matching</a></li><li><a href="../business/05-booking-and-scheduling.html">5. Booking & scheduling</a></li><li><a href="../business/06-evv-and-service-delivery.html">6. EVV / service delivery</a></li><li><a href="../business/07-cancellation-and-refunds.html">7. Cancellation & refunds</a></li><li><a href="../business/08-payments-and-escrow.html">8. Payments & escrow</a></li><li><a href="../business/09-installments-bnpl.html">9. Installments / BNPL</a></li><li><a href="../business/10-payouts.html">10. Payouts to nurses</a></li><li><a href="../business/11-reviews-trust-and-safety.html">11. Reviews, trust & safety</a></li><li><a href="../business/12-messaging-and-emergencies.html">12. Messaging & emergencies</a></li><li><a href="../business/13-tax-invoicing-and-legal.html">13. Tax, invoicing & legal</a></li><li><a href="../business/14-notifications-and-admin.html">14. Notifications & admin</a></li></ul></div><div class="group"><div class="label">Database model</div><ul><li><a href="index.html">Overview & decisions</a></li><li><a href="diagrams.html">Diagrams</a></li><li><a href="01-identity-and-access.html">1. Identity & access</a></li><li><a href="02-geography.html">2. Geography</a></li><li><a href="03-services-and-pricing.html">3. Services & pricing</a></li><li><a href="04-verification-and-credentials.html">4. Verification & credentials</a></li><li><a href="05-booking-and-scheduling.html">5. Booking & scheduling</a></li><li><a href="06-payments-ledger-and-refunds.html">6. Payments, ledger & refunds</a></li><li><a href="07-payouts.html">7. Payouts</a></li><li><a href="08-bnpl.html">8. BNPL / installments</a></li><li><a href="09-messaging.html">9. Messaging</a></li><li><a class="active" href="10-reviews-and-records.html">10. Reviews & records</a></li><li><a href="11-notifications.html">11. Notifications</a></li><li><a href="12-audit-config-and-reference.html">12. Audit, config & reference</a></li><li><a href="13-partner-centers-and-future.html">13. Partner centers & future</a></li></ul></div><div class="group"><div class="label">Payments deep-dive</div><ul><li><a href="../payments/index.html">Overview & exec summary</a></li><li><a href="../payments/iranian-payment-reality.html">Iranian payment reality</a></li><li><a href="../payments/escrow-ledger.html">Escrow as a ledger</a></li><li><a href="../payments/bnpl-landscape.html">BNPL landscape & finding</a></li><li><a href="../payments/cancellation-and-payout.html">Cancellation & nurse payout</a></li><li><a href="../payments/integration-notes.html">Integration & schema touchpoints</a></li><li><a href="../payments/sources.html">Recommendations & sources</a></li></ul></div><div class="group"><div class="label">Research & strategy</div><ul><li><a href="../research/index.html">Overview & exec summary</a></li><li><a href="../research/market-and-competitors.html">Market & competitors</a></li><li><a href="../research/problems-and-risks.html">Problems & risks</a></li><li><a href="../research/verification.html">Verification (research)</a></li><li><a href="../research/legal-landscape.html">Legal landscape</a></li><li><a href="../research/go-to-market.html">Go-to-market & sources</a></li></ul></div><div class="group"><div class="label">Notes & more</div><ul><li><a href="../notes/open-questions.html">Open questions</a></li><li><a href="../notes/future-ideas.html">Future ideas</a></li><li><a href="../wireframes/index.html">Wireframes</a></li><li><a href="../fa/index.html">Farsi documents</a></li></ul></div></nav>
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<h1 id="domain-10-reviews-patient-records">Domain 10 — Reviews & Patient Records</h1>
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<p><a href="index.html">← Database Model</a></p>
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<h3 id="reviews-core"><code>reviews</code> [CORE] <a class="anchor" href="#reviews-core" aria-hidden="true">#</a></h3>
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<p><strong>Role:</strong> One customer review per <strong>completed</strong> booking; enters <code>pending_moderation</code>, published only after admin/AI approval; a low rating raises a <code>support_alert</code>. <strong>Why these guards:</strong> (a) review creation is allowed <strong>only for completed/closed bookings</strong> (a review for a cancelled booking is nonsense); (b) <strong>every</strong> status transition (publish/hide/reject/unpublish) recomputes <code>nurse_profiles</code> aggregates, fixing the inflated-rating-after-hide drift. Fields unchanged (rating 1–5 with CHECK, body, status, moderation fields). <strong>Relations:</strong> 1:1 → <code>bookings</code>; N:1 → <code>customer_profiles</code>, <code>nurse_profiles</code>; 1:N → <code>review_tag_links</code>.</p>
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<h3 id="review_tags_master-mvp-review_tag_links-mvp"><code>review_tags_master</code> [MVP] / <code>review_tag_links</code> [MVP] <a class="anchor" href="#review_tags_master-mvp-review_tag_links-mvp" aria-hidden="true">#</a></h3>
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<p><strong>Role:</strong> Standardized tags for quantitative aggregation of qualitative feedback (e.g. "% punctual"). <strong>Why MVP-not-core:</strong> free-text + rating is enough to launch; structured tags are a phase-2 analytics nicety (additive leaf tables). <strong>Relations:</strong> <code>reviews</code> N:N <code>review_tags_master</code>.</p>
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<h3 id="patient_care_records-mvp"><code>patient_care_records</code> [MVP] <a class="anchor" href="#patient_care_records-mvp" aria-hidden="true">#</a></h3>
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<p><strong>Role:</strong> Nurse-authored clinical notes after a visit, accumulating into a <strong>patient-scoped longitudinal history</strong> (not booking-scoped). <strong>Why patient-scoped:</strong> when a different nurse takes over, they read the history before accepting, enabling continuity of care without the family repeating everything. Strict access: owning customer, nurses with a confirmed booking for that patient, admin. All fields encrypted. <strong>Relations:</strong> N:1 → <code>patients</code>, <code>bookings</code>, <code>nurse_profiles</code>.</p>
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