hamid
62 lines
9.3 KiB
HTML
62 lines
9.3 KiB
HTML
<!DOCTYPE html>
|
|
<html lang="en">
|
|
<head>
|
|
<meta charset="utf-8">
|
|
<meta name="viewport" content="width=device-width, initial-scale=1">
|
|
<title>14. Notifications & Admin / Backoffice — Balinyaar docs</title>
|
|
<link rel="stylesheet" href="../assets/doc.css">
|
|
</head>
|
|
<body>
|
|
<div class="layout">
|
|
<aside class="sidebar">
|
|
<a class="brand" href="../index.html"><span class="dot"></span> Balinyaar docs</a>
|
|
<p class="tagline">Trust-first home-nursing marketplace · Iran</p>
|
|
<nav><div class="group"><div class="label">Start here</div><ul><li><a href="../index.html">Docs home</a></li><li><a href="../overview/platform-summary.html">Platform summary & ground truths</a></li></ul></div><div class="group"><div class="label">Business requirements</div><ul><li><a href="index.html">Overview & MVP scope</a></li><li><a href="01-actors-and-onboarding.html">1. Actors & onboarding</a></li><li><a href="02-nurse-verification.html">2. Nurse verification</a></li><li><a href="03-service-catalog-and-pricing.html">3. Service catalog & pricing</a></li><li><a href="04-search-and-matching.html">4. Search & matching</a></li><li><a href="05-booking-and-scheduling.html">5. Booking & scheduling</a></li><li><a href="06-evv-and-service-delivery.html">6. EVV / service delivery</a></li><li><a href="07-cancellation-and-refunds.html">7. Cancellation & refunds</a></li><li><a href="08-payments-and-escrow.html">8. Payments & escrow</a></li><li><a href="09-installments-bnpl.html">9. Installments / BNPL</a></li><li><a href="10-payouts.html">10. Payouts to nurses</a></li><li><a href="11-reviews-trust-and-safety.html">11. Reviews, trust & safety</a></li><li><a href="12-messaging-and-emergencies.html">12. Messaging & emergencies</a></li><li><a href="13-tax-invoicing-and-legal.html">13. Tax, invoicing & legal</a></li><li><a class="active" href="14-notifications-and-admin.html">14. Notifications & admin</a></li></ul></div><div class="group"><div class="label">Database model</div><ul><li><a href="../data-model/index.html">Overview & decisions</a></li><li><a href="../data-model/diagrams.html">Diagrams</a></li><li><a href="../data-model/01-identity-and-access.html">1. Identity & access</a></li><li><a href="../data-model/02-geography.html">2. Geography</a></li><li><a href="../data-model/03-services-and-pricing.html">3. Services & pricing</a></li><li><a href="../data-model/04-verification-and-credentials.html">4. Verification & credentials</a></li><li><a href="../data-model/05-booking-and-scheduling.html">5. Booking & scheduling</a></li><li><a href="../data-model/06-payments-ledger-and-refunds.html">6. Payments, ledger & refunds</a></li><li><a href="../data-model/07-payouts.html">7. Payouts</a></li><li><a href="../data-model/08-bnpl.html">8. BNPL / installments</a></li><li><a href="../data-model/09-messaging.html">9. Messaging</a></li><li><a href="../data-model/10-reviews-and-records.html">10. Reviews & records</a></li><li><a href="../data-model/11-notifications.html">11. Notifications</a></li><li><a href="../data-model/12-audit-config-and-reference.html">12. Audit, config & reference</a></li><li><a href="../data-model/13-partner-centers-and-future.html">13. Partner centers & future</a></li></ul></div><div class="group"><div class="label">Payments deep-dive</div><ul><li><a href="../payments/index.html">Overview & exec summary</a></li><li><a href="../payments/iranian-payment-reality.html">Iranian payment reality</a></li><li><a href="../payments/escrow-ledger.html">Escrow as a ledger</a></li><li><a href="../payments/bnpl-landscape.html">BNPL landscape & finding</a></li><li><a href="../payments/cancellation-and-payout.html">Cancellation & nurse payout</a></li><li><a href="../payments/integration-notes.html">Integration & schema touchpoints</a></li><li><a href="../payments/sources.html">Recommendations & sources</a></li></ul></div><div class="group"><div class="label">Research & strategy</div><ul><li><a href="../research/index.html">Overview & exec summary</a></li><li><a href="../research/market-and-competitors.html">Market & competitors</a></li><li><a href="../research/problems-and-risks.html">Problems & risks</a></li><li><a href="../research/verification.html">Verification (research)</a></li><li><a href="../research/legal-landscape.html">Legal landscape</a></li><li><a href="../research/go-to-market.html">Go-to-market & sources</a></li></ul></div><div class="group"><div class="label">Notes & more</div><ul><li><a href="../notes/open-questions.html">Open questions</a></li><li><a href="../notes/future-ideas.html">Future ideas</a></li><li><a href="../wireframes/index.html">Wireframes</a></li><li><a href="../fa/index.html">Farsi documents</a></li></ul></div></nav>
|
|
</aside>
|
|
<main class="main"><div class="content">
|
|
<div class="topbar"><button class="theme-toggle" type="button" onclick="__t()">theme</button></div>
|
|
<h1 id="14-notifications-admin-backoffice">14. Notifications & Admin / Backoffice</h1>
|
|
<p><a href="index.html">← Business Requirements</a></p>
|
|
<h2 id="a-business-requirements">(a) Business requirements <a class="anchor" href="#a-business-requirements" aria-hidden="true">#</a></h2>
|
|
<ul>
|
|
<li><strong>In-app notifications</strong> to all user types for booking, payment, payout, review, verification, and alert events. Carried as typed in-app records the front-end fetches on load and uses to deep-link to the relevant entity. <strong>No push notifications at launch.</strong></li>
|
|
<li>A retention job hard-deletes read notifications older than 90 days to keep the table bounded.</li>
|
|
<li><strong>Admin / backoffice tooling</strong> must cover the operational spine:<ul>
|
|
<li><strong>Verification queue</strong> — review uploaded MoH/INO/criminal-record documents, record structured credential numbers/expiries, pass/fail steps, and flip <code>is_verified</code> transactionally.</li>
|
|
<li><strong>Refund tooling</strong> — initiate admin-only, ticket-linked refunds with tiered policy application and fee-leg decomposition; for BNPL, trigger the provider revert/cancel.</li>
|
|
<li><strong>Payout tooling</strong> — initiate/inspect weekly batches, see eligibility (EVV + closed dispute window), apply clawback netting, schedule around bank holidays, and reconcile transfer references.</li>
|
|
<li><strong>Support-alert console</strong> — triage low-rating, no-show, location-mismatch, expiry, and fraud-signal alerts.</li>
|
|
<li><strong>RBAC</strong> — admin roles (super_admin / admin / support / finance / moderator) scope who can verify, refund, pay out, and moderate.</li>
|
|
</ul>
|
|
</li>
|
|
<li>An <strong>append-only audit trail</strong> records every state-changing operation on sensitive entities (bookings, payments, refunds, verifications, reviews, users), and config changes (e.g., the platform fee rate) are auditable.</li>
|
|
</ul>
|
|
<h2 id="b-iran-specific-considerations">(b) Iran-specific considerations <a class="anchor" href="#b-iran-specific-considerations" aria-hidden="true">#</a></h2>
|
|
<ul>
|
|
<li>No push at launch reflects a pragmatic MVP and the in-app polling norm; SMS-OTP already covers the critical auth path.</li>
|
|
<li>Back-office must reason over the Shamsi calendar and <code>iranian_holidays</code> for payout scheduling and deadline computation, and over the verification realities (manual MoH/INO checks, expiry-driven re-verification).</li>
|
|
<li>High-volume logs (<code>audit_logs</code>, <code>system_events</code>, <code>notifications</code>) need partitioning/retention planned before launch to avoid unbounded growth.</li>
|
|
</ul>
|
|
<h2 id="c-mvp-vs-deferred">(c) MVP vs DEFERRED <a class="anchor" href="#c-mvp-vs-deferred" aria-hidden="true">#</a></h2>
|
|
<ul>
|
|
<li><strong>MVP:</strong> in-app notifications with 90-day retention; admin verification/refund/payout/alert tooling; RBAC; append-only <code>audit_logs</code>; config-change auditing.</li>
|
|
<li><strong>DEFERRED:</strong> push notifications; SMS/email notification channels beyond OTP; a full analytics warehouse (<code>system_events</code> piped out rather than queried in the transactional DB); ML fraud console.</li>
|
|
</ul>
|
|
<h2 id="d-supporting-database-entities">(d) Supporting database entities <a class="anchor" href="#d-supporting-database-entities" aria-hidden="true">#</a></h2>
|
|
<p><code>notifications</code>, <code>support_alerts</code>, <code>roles</code>, <code>user_roles</code>, <code>audit_logs</code>, <code>system_events</code>, <code>platform_configs</code>, plus the operational entities each tool acts on (<code>nurse_verifications</code> / <code>verification_steps</code> / <code>nurse_credentials</code>, <code>refunds</code>, <code>nurse_payout_batches</code> / <code>nurse_payouts</code> / <code>nurse_clawbacks</code>, <code>bookings</code>).</p>
|
|
<blockquote><p><strong>Related:</strong> Data model — <a href="../data-model/12-audit-config-and-reference.html">Audit, Config & Reference</a>.</p>
|
|
</blockquote>
|
|
<a class="back-to-top" href="#">↑ Back to top</a>
|
|
</div></main>
|
|
</div>
|
|
<script>
|
|
(function(){var k='balinyaar-docs-theme';var s=localStorage.getItem(k);
|
|
if(s)document.documentElement.setAttribute('data-theme',s);
|
|
else if(matchMedia('(prefers-color-scheme: dark)').matches)document.documentElement.setAttribute('data-theme','dark');})();
|
|
function __t(){var d=document.documentElement;var n=d.getAttribute('data-theme')==='dark'?'light':'dark';
|
|
d.setAttribute('data-theme',n);localStorage.setItem('balinyaar-docs-theme',n);}
|
|
</script>
|
|
|
|
</body>
|
|
</html>
|