hamid
48 lines
2.1 KiB
Markdown
48 lines
2.1 KiB
Markdown
# Open Questions & To-Do Backlog
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[← Product docs home](../index.md)
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From `whatsInYourMind.txt` — things to build, research, or decide. Some are now resolved in the
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refined data model; marked below.
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---
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## Build / surface backlog
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- **Ticket page** — the admin-readable messaging surface; modeled in
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[Messaging (ticket system)](../data-model/09-messaging.md) and required by
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[Messaging & On-Site Emergencies](../business/12-messaging-and-emergencies.md).
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- **Backoffice / admin** — see [Notifications & Admin / Backoffice](../business/14-notifications-and-admin.md).
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- **Verify the registration code** — OTP confirmation step in onboarding.
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- **Rate limiting** — abuse protection on auth/OTP and API.
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- **Workbox for cache** (maybe) — PWA/offline caching, client-side.
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## Needs research
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- **Terms of Service page** — *(needs research)*.
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- **Privacy & Policy page** — *(needs research)*.
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---
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## Resolved questions (kept for the record)
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These were the two hardest open questions; both are now **answered** against verified payment
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research and built into the model.
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- ~~اگر پرداخت قسطی داشته باشیم و طرف اون وسط بخواد کنسل کنه چی میشه؟~~
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**(BNPL booking cancelled mid-plan — what happens?)** → Resolved. Money always flows
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`customer ↔ provider ↔ Balinyaar`; Balinyaar calls the provider's revert/cancel/update API and the
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provider unwinds the customer's installments. See
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[Q1 — cancellation/refund](../payments/cancellation-and-payout.md) and
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[the two questions](../data-model/index.md).
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- ~~BNPL اگر باشه خب پول پرستار رو کی میده؟~~
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**(Under BNPL, who pays the nurse?)** → Resolved. **Balinyaar** pays the nurse, on its own weekly
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schedule, from `gross − balinyaar_commission` — identical to a card booking; the BNPL commission is
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a platform expense, never the nurse's. See [Q2 — who pays the nurse & when](../payments/cancellation-and-payout.md).
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---
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See also the launch-blocking items to confirm with counsel / providers:
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[research open questions](../research/go-to-market.md) and
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[data-model open items](../data-model/index.md).
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